Refunds and returns policy

Order cancellation

All orders can be canceled until shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

Refunds

Your satisfaction is our number 1 priority. We want you to buy with confidence. That is why we proudly offer absolute satisfaction guarantees that ensure you receive your item on time and as described.

Our highest priority is to make you happy so that everyone who buys at masqcosas.es receives the following guarantees:

• Full refund if you don’t receive your order;
• Full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
• Full or partial refund if the item is not as described;

Full refunds are not available in the following circumstances:

• Your order does not arrive due to factors under your control (for example, providing an incorrect shipping address)
• Your order does not arrive due to exceptional circumstances beyond our control (for example, unauthorized by customs, delayed by a natural disaster).

All of our products are backed with a 60-day money-back guarantee. Just send us a message on the Contact page or contact us at support@masqcosas.es and we will refund the order price.

Easy Returns

All of our products are backed with a 60-day money-back guarantee. Just contact us and we will refund the purchase price.

We guarantee the quality of everything we sell. If you are not satisfied with your order, we can replace it or refund your money. No questions asked! You simply need to return it at your cost.

Please contact us and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send us your purchase unless we authorize you to do so.